Refund policy

Eligibility

Refunds are available only for confirmed enrolments where we have received the fee stated in the confirmation email. Seat memos and unanswered enquiries involve no charge. Open Notebook reading packs are eligible only if you have not been sent the download link, or if the files we sent were unreadable and we cannot replace them within five working days.

Timeframe

For live studios (Bench Seat, Ledger Chair, Drift Watch, Threshold & Bandcraft), a full refund is available if we receive your written request at least 14 full days before the cohort start date in the confirmation. Requests received 13 to 5 days before start may receive a 50% refund. Requests received fewer than 5 days before start, or after the first live session has begun, are not eligible for a refund of tuition, except where we cancel the cohort or where Thai consumer law requires otherwise.

Full or partial refunds

A full refund returns the tuition fee you paid for that programme, excluding any bank charges your institution levied to send the money. A partial refund (50%) applies in the 13-to-5-day window above. House Vault retainers: unused months after a 30-day written notice may be refunded pro rata; months already delivered, including a completed on-site half-day, are not refunded.

Non-refundable items

Travel, hotels, visas, internal analyst time, and third-party software licences are never refunded by Vault Routecore. Guest-booked meals during an on-site half-day are non-refundable once ordered. If we issued printed materials at your request after you asked us to ship them, shipping and print cost are non-refundable once the parcel has left Nongkhaem.

How to request a refund

Email info@vault-routecore.digital with the subject “Refund request”, your full name, the programme, the confirmation date, and the reason. Phone notice to 662 4202627 must be followed by the same email so we have a written record. We acknowledge within three working days.

Processing time and method

Approved refunds are processed within 15 working days after acknowledgement. We return funds by the same method used to pay the invoice where possible (bank transfer to the originating account). We do not refund in cash at the office. Currency conversion differences charged by banks are not added back.

Cancellation by Vault Routecore

If we cancel a cohort (for example, too few chairs, faculty illness we cannot cover, or a venue problem we cannot relocate), you may choose a later cycle at no extra tuition or a full refund of tuition paid. We are not responsible for your non-refundable travel. If we reschedule by more than 21 days and you cannot attend, you may treat it as our cancellation and take the full tuition refund.

Cancellation by you after start

If you leave after the first session, tuition is not refunded. You may transfer the remaining weeks once to a named colleague at the same company if they can join immediately and we agree in writing. Materials already issued stay with the original chair unless we agree otherwise.

Exceptions

We may, at our discretion, offer a credit toward a later studio in cases of serious illness or bereavement documented to a reasonable standard. Credits expire 12 months from issue and are not cash. Statutory rights under Thai law are not limited by this paragraph.

Contact for refund requests

Vault Routecore, Street: 63/29 Soi 81 Phetkasem; City: Nongkhaem; State/province/area: Bangkok; Zip code: 10160; Country: Thailand. Phone: 662 4202627. Email: info@vault-routecore.digital.